Wristband Terms of Service

Version 2.0 · Drafted 14 September 2026 · Revised 15 September 2026 (Moshtix venue listings) · Proposal only · Not published or effective

Publication condition: confirm any applicable existing-record handling, age assessment, feature descriptions, acceptance flow and independent Australian legal review described in the research. Set an effective date only when approved for release.

1. Your agreement

1.1 These terms govern use of Wristband, operated by Daniel Camilo Cartagena Nunez, a sole trader trading as Wristband, ABN 56 278 272 510, Western Australia. Wristband, we, us and our mean that operator. You means the person using the service. Contact: hello@trywristband.com.

1.2 We present these terms for acceptance when you create an account and when a change requires fresh acceptance. The Privacy Policy explains information handling. It is not blanket consent for unrelated processing. Additional terms apply only to a feature or commercial arrangement where they are clearly presented and agreed.

1.3 These terms do not waive rights or claims that arose before they took effect. If a change affects an existing agreement or requires additional acceptance, we will explain the change and any action needed before applying it.

2. Eligibility and accounts

2.1 You must be at least 16 to have a Wristband account and provide accurate eligibility information. If you are under 18, discuss the service and these terms with a parent or guardian. This request does not make that person a party to the contract or guarantee that every provision is enforceable against a minor.

2.2 Use an email address and authentication method you control. Do not impersonate someone, misrepresent your connection to a venue or artist, share another person's credentials, or transfer an account in a way that compromises its security.

2.3 You are responsible for taking reasonable care of your sign-in access and for activity you authorise. Tell us promptly about suspected unauthorised use. You are not automatically responsible for everything an attacker does merely because it happened through your account.

3. What Wristband provides

3.1 Wristband helps you discover concert information, maintain a personal concert archive, add memories and photographs, contribute catalogue corrections and use available friend features. Features can be incomplete or unavailable during development. Descriptions in these terms do not promise an unreleased feature, reward, paid plan or venue dashboard.

3.2 Wristband is not, through this service, the event organiser, venue operator or ticket seller. If a listing links to Moshtix or another provider, the booking takes place under that provider's and the organiser's applicable terms. We do not collect the ticket price or undertake their delivery, cancellation or refund obligations simply by displaying event information, a poster or a link.

3.3 A supported venue page may retrieve temporary public event information from a ticketing provider when you view it. The listing remains separate from Wristband's catalogue and personal archive: displaying it does not let you mark attendance, save a memory or claim that Wristband has independently verified the event.

3.4 A provider poster can be loaded directly from the provider's image service. The Privacy Policy explains the resulting technical request and provider handling. Wristband does not promise that every listing has a poster, and can use fallback artwork or remove the provider feed when necessary.

3.5 Listings may change or contain mistakes. Before travelling or purchasing, check the organiser or ticketing provider for the date, venue, accessibility, age restrictions, availability and cancellation information. Report an error to us so that we can investigate. This does not excuse a misleading statement we make or remove rights that apply to our own service.

3.6 There is no account subscription charge under these terms. We will not begin charging an existing member or enrol them in a paid service without clearly presenting the price and relevant conditions and obtaining the agreement required for that service.

4. Respectful and lawful use

4.1 Do not use Wristband for unlawful conduct, harassment, threats, hate, stalking, fraud, spam or exploitation. Do not upload child sexual abuse material, non-consensual intimate material, private credentials, identity documents or someone else's private contact details.

4.2 Do not attempt to access private accounts or media, defeat access controls, disrupt the service, exploit vulnerabilities, or collect member information for unsolicited contact. Contact us privately to report a security concern and avoid accessing more information than is necessary to demonstrate it.

4.3 Do not submit fabricated events, misleading evidence, unauthorised commercial promotion or material that infringes another person's rights. A fact being visible on another site does not authorise copying its photographs, descriptions, database or branding.

5. Your archive and private content

5.1 You retain any rights you hold in the notes, photographs and other material you upload. You give us a non-exclusive permission to store, process, resize, display and transmit that material only as reasonably needed to operate the requested feature, apply your sharing settings, provide support and address safety or legal matters.

5.2 We may allow service providers to perform those functions for us under appropriate arrangements. This permission does not allow us to sell your private content, use it in advertising, grant venues access to your private archive or train general-purpose AI models on it. A separate use requires separate permission where applicable.

5.3 The service permission ends when content is removed, subject to a reasonable period for technical removal, protected backup expiry and limited lawful retention. Removal cannot retrieve copies another person already made outside the service. Existing lawful factual catalogue records are addressed separately in section 6.

5.4 Only upload material you own or have permission to use for the relevant feature. Be considerate of people pictured or named. Do not upload sensitive information about someone else without their permission. We do not require a transfer of copyright or a general waiver of your moral rights. If a particular use needs further consent, we will request it specifically.

6. Catalogue contributions

6.1 A catalogue submission is information you deliberately provide for review and possible inclusion in the public event, artist or venue catalogue. It is different from saving a private concert memory. The contribution interface should make this distinction clear before submission.

6.2 You authorise us to review, verify, correct, combine and publish submitted factual catalogue information. Where copyright subsists in text you have created and deliberately submitted for the catalogue, you grant a non-exclusive, worldwide, royalty-free permission to reproduce, edit and display it as part of the catalogue and its ordinary distribution. We may permit our service providers to perform those functions. This is not a transfer of ownership or a licence to your private archive.

6.3 Public factual records may remain after your account closes so that the catalogue retains useful event history. That does not prevent correction of false information, removal of unnecessary personal attribution, or consideration of a rights complaint. Contact us if you want protected material you supplied removed; we will assess the request and explain any legal or technical reason affecting it.

6.4 Do not submit another site's protected descriptions, photographs or restricted data unless the rights holder or applicable licence permits the intended use. Give us relevant source and licence information when requested. We do not treat your submission as permission to override a source provider's restrictions.

6.5 Event information and posters retrieved directly from a ticketing provider are provider-supplied listings, not member catalogue contributions. Their display, caching, attribution and removal are governed by the applicable provider basis and feature controls. A venue relationship or public API response does not by itself transfer the provider's copyright or waive its terms.

6.6 We may decline, hold, edit or remove contributions for accuracy, provenance, relevance, privacy or legal reasons. Submission does not promise publication, attribution, a payment, points or another reward. A separately agreed reward programme would need its own clear rules.

7. Friends, photographs and visibility

7.1 Use the audience controls before sharing a memory or image. Available settings may include only-me, friends and an item setting that inherits the account default. Friend access is subject to the actual feature and applicable settings; adding a friend is not consent to unrelated marketing or public use of your content.

7.2 Do not redistribute another member's private or friends-only content without their permission. Respect requests to remove unwanted identifying information. Report content or contact hello@trywristband.com if an image or reference affects your privacy or safety.

7.3 Image processing and acceptance of an upload do not certify that the image is safe, lawful or reviewed by a person. We may investigate reports and restrict access while doing so. We do not promise that automated moderation checks every image or that every unsafe item will be detected immediately.

8. Reports, moderation and account restrictions

8.1 Anyone may report a privacy, safety or rights concern to hello@trywristband.com, including without an account. Provide a content link or identifying description, the concern and a contact method, without forwarding unnecessary sensitive material. We assess the context and available evidence; a report does not automatically establish a breach. We may remove or limit content, suspend a feature or restrict an account where reasonably necessary to address a breach of these terms, harm, security risk, unlawful material or a binding legal requirement. We consider the seriousness and whether a narrower response can address the issue.

8.2 Where practical, we explain the reason and provide an opportunity to respond. We may act without advance notice where delay would create a safety or security risk, prejudice an investigation or conflict with law. We will not disclose another person's confidential report merely to provide an explanation.

8.3 You may ask for a review by emailing hello@trywristband.com with the decision details and relevant context. We aim to acknowledge the request within seven days and provide a substantive response within 30 days, explaining any delay. Reporting an issue does not waive your right to contact a regulator or emergency service.

9. Availability and changes

9.1 We take reasonable care in providing the service but do not promise uninterrupted availability, permanent operation or a complete catalogue. Maintenance, incidents or third-party failures can affect access. Keep a separate copy of memories that matter to you and use the available export process.

9.2 We may make reasonable service changes for functionality, safety, legal compliance or sustainability. Before a material change that disadvantages existing members, we will give at least 14 days' notice and a reasonable opportunity to export their information or close their account. We may give shorter notice only where reasonably necessary to address an urgent legal, safety or security requirement, and will explain the change as soon as reasonably practicable.

9.3 A change does not authorise a new charge, a materially different use of private information or a broader content licence without the additional agreement or consent required. It does not retrospectively remove an accrued right or remedy.

10. Ending your account

10.1 You can stop using Wristband at any time and request an export or account deletion through available controls or hello@trywristband.com. The Data Management guide explains the process, including the proposed 30-day recovery period before permanent deletion. Limited records may remain where necessary and lawful, as explained in the Privacy Policy.

10.2 If we permanently close the service or end an account other than for an urgent safety, security or legal reason, we will provide reasonable notice and a reasonable opportunity to retrieve personal content where practical. If access must remain restricted, you can request a supervised export subject to lawful limits and other people's rights.

10.3 Provisions needed to resolve an existing dispute, protect rights in remaining lawful catalogue material or meet legal obligations continue only to the extent their purpose reasonably requires. Closing an account does not create a perpetual permission to use private photographs or notes.

11. Responsibility and consumer rights

11.1 Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Where those protections apply, you remain entitled to their remedies.

11.2 Each party remains responsible under applicable law for its own conduct. We do not impose a general indemnity on members or require you to compensate us for our own negligence, misconduct or legal breaches. Liability depends on applicable law, including causation, foreseeability and reasonable mitigation where relevant.

11.3 We are not responsible merely because an independent organiser cancels an event or another website fails to perform its contract. We remain responsible for any separate obligation or representation of our own to the extent required by law. There is no fixed zero-dollar or nominal liability cap in these terms.

12. Complaints and governing law

12.1 Contact hello@trywristband.com with a service complaint. We will try to resolve it fairly and provide a response within 30 days, explaining any delay. This process does not prevent you from seeking urgent relief or contacting Consumer Protection WA, the ACCC, the OAIC where relevant, or another competent body.

12.2 These terms are governed by the laws of Western Australia and applicable Commonwealth law. Courts with jurisdiction in Western Australia have non-exclusive jurisdiction. Mandatory consumer protections and any right to bring a claim in another competent forum remain unaffected.

12.3 If a provision is unenforceable, the remainder continues to the extent it can operate lawfully. A delay in enforcing a right is not a general waiver. Any transfer of our agreement with you must preserve your applicable rights and satisfy legal notice and consent requirements; these terms do not pre-authorise every future transfer.

12.4 Material updates will be clearly dated and notified. Where fresh acceptance is necessary, we will request it. Your silence alone is not consent to an expanded use of private content or to a new contracting party where the law requires agreement.